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We handle returns and exchanges on a case-by-case basis, and place customer satisfaction at the center of our policy decisions. For more specific information, please refer to our policy guidelines below. Email is best, but if you prefer to call please contact us at (929) 278-JIBS.
**Please note all pairs of Classic and High Top Jibs sold after May 1, 2017 are of the exciting newly evolved Jibs design. For our original (thank you!) Jibs fans please note that the fit is now based on US sizing; to fit very snug at first with your true, or one size smaller, size of casual shoe. Please ignore the original Brazilian size on the bottom of your shoe.**
If you did by chance receive a size that does not fit correct we will gladly exchange your unworn pair of Jibs in their original packaging within 30 days of arrival date.
If you would like to schedule an exchange or request a return, please email us at firstname.lastname@example.org or call 928.278.5427 to arrange. Your refund will be issued in the original paymen method. We are only able to accept returns or exchanges on items purchased directly through jibslife.com.